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Questions for the editorial team

Send the editorial team your questions about a casino’s games, its bonuses, its payment methods or the accuracy of a review. We can also take reports of outdated information, such as a changed wagering requirement or a closed payment option, and pass them to the right person. When we confirm a correction, we update the affected page.

The editorial team cannot see or change your player account. We do not handle passwords, balances, bets or verification documents, and we have no access to the operator’s systems.

Account and payment problems

If your issue involves a deposit, a withdrawal, a blocked account, a pending verification or an unresolved bet, contact the operator’s own support team. Only the operator can look into your account history, check your documents or release a payment. We cannot speed up a cashout, reverse a charge or override a decision, and any promise to do so would be misleading.

Before you write to the operator, gather the relevant details: your account name, the date of the transaction and any reference number the casino gave you. A clear description helps the support team act without unnecessary back-and-forth.

Corrections and outdated details

When you spot a mistake or an outdated figure in one of our reviews, tell us what the page currently says, what you believe is correct and, where possible, where you saw the newer information. We treat these reports as a priority and review them as quickly as the volume of messages allows. We cannot guarantee that every report will lead to a change, but we do not ignore one.

We do not publish complaints about an operator here, and we do not mediate disputes. If you have a formal complaint, take it to the casino’s support team first. For issues about responsible gambling, self-exclusion or account limits, the operator’s support is the correct contact, and they can also point you to independent help organisations.